Contact

Before you write to us

Most of the messages we receive are about one of these three things, and all three are already answered in writing. Reading them is usually faster than waiting for a reply.

• How to install your eSIM

  Step-by-step installation for iPhone and Android, including where to find the QR code we send you.

• Check whether your phone supports eSIM

  The full list of compatible devices. If your phone is not on it, or it is carrier-locked, the eSIM will not install.

• Validity starts with first data use

  The validity period does not start when you buy. It starts the first time the eSIM connects to data, so you can install it at home before you travel without losing days.

How to reach us

Two addresses, so your message goes to the right place.

General enquiries

support@simforme.com

Orders, installation, plans and anything else about the shop.

Data protection

privacy@simforme.com

Access, rectification or deletion of your personal data, and any other GDPR request.

Customer support hours

Monday to Friday, 09:00–18:00 CET

Response time

Within 2 business days

What to include in your message

The more of this you send in the first email, the fewer times we have to write back asking for it.

• Your order number, if you have already bought something.
• The email address you used at checkout, if it is different from the one you are writing from.
• Your phone model and operating system version — most installation problems depend on both.
• What you were trying to do, what happened instead, and a screenshot of the error message if there is one.

No phone line, no live chat

We do not have a telephone number or a chat widget, and we would rather say so than publish one nobody answers. We are a small team, so everything goes through email — which also leaves a written record of what was agreed.